The pace of technology-driven transformation has jumped into high gear. With advances in digitization, people are increasingly comfortable sharing their information online. Today, digital devices have become indispensable to our daily lives. For those that rely on technology, being vigilant must be a constant effort. For instance, employees provide value to their organizations through their talent, skills, and hard work. However, if you depend too much on a single employee or too few employees, your company is at a greater risk. This article at Acceleration Economy Network by Columbus Admin shares three tips on how to reduce your IT dependencies.
IT Dependencies Are Risky
If the loss of an employee (due to retirement, resignation, illness, etc.) disrupts business operations, your organization’s bottom line may suffer. There is a risk that a knowledge silo will develop. This is when all your company’s knowledge is concentrated in the hands of one person. It is comparable to “putting all your eggs in one basket.” This can cause the risk of knowledge restriction leading to a slowdown in business.
Three Best Practices for Reducing IT Dependency
Reducing personnel dependency is imperative; thus, you must systemize work processes. Detailed documentation of instructions, processes, and procedures is important to mitigate dependency risks. This will allow you to review procedures objectively and make changes immediately. These documents also help in easy collaboration and knowledge transfer.Using efficient ticketing systems with your company programs (CRM or ERP) or service portal is another highly successful method to combat critical person reliance. Organizations can track service incidents in a very collaborative manner with ITSM and ITIL practices. When appropriately utilized, ticketing systems provide a history of issues and the techniques employed to resolve them. The benefit is that you can retain client-specific knowledge even if the key individual leaves.Cross-training is a very effective method for reducing the risk of depending on one person. The idea is to promote ongoing cooperation and routinely organize team meetings. This will disseminate vital knowledge and information across the organization. Planning for a successor to perform the same responsibilities also applies in this situation. Your ability to reduce the risks associated with critical human dependencies can be significantly aided by a basic set of “How to” instructions. By systematizing personnel operations, implementing ticketing systems, and cross-training or outsourcing labor, your firm will be future-ready for any situation.
To read the original article, click on https://accelerationeconomy.com/digital-business/3-best-practices-to-reduce-it-dependency-risks/